Mental Health

Community Support Services (CSS)


The Community Support Services team works with adults who have severe and persistent mental illness with the treatment goal of early intervention, recovery, illness management, and self-sufficiency. Accessing treatment with the Community Support Services team is initiated through the Crisis Service.

The team utilizes the following:

Assertive Community Treatment

Assertive community treatment targets individuals who are at risk of harm to themselves or others because of their confused psychotic thinking.

These individuals may have difficulty meeting their basic needs.

The CSS team provides flexible, non-clinic based individualized services to this population.

The team develops a crisis plan and an individualized support plan. The crisis plan identifies expectations on how to be treated during a relapse. The individualized support plan includes things such as daily medication management and case management.

Illness Management and Recovery

The goal of Illness Management and Recovery is to shorten the time of a relapse and to extend the time between relapses. The focus is on understanding triggers that lead to an individual's relapse and developing relapse prevention skills to manage their distress. A wellness plan is also developed which serves as a blueprint for a healthy lifestyle that allows them to manage their illness.

Integrated Co-occurring Substance Abuse Treatment

Consumers with a history of substance abuse and dependency look at the pros and cons of continuing their use of alcohol and recreational drugs, as well as how these substances may increase their already very confused thinking.

Family Psycho-education

Family psycho-education emphasizes basic communication and problem solving skills. Multiple families are brought together to receive education and support around the causes and treatments for this disorder.

Supportive Employment

Supportive Employment is based on the principle that most people, including those with very confused psychotic thinking, want to work. Work is an essential part of an individual wellness lifestyle. Our vocational specialist provides vocational assessment, job search, and job coaching. Competitive employment is the goal.

Medication Management Training

Through Medication Management Training consumers are taught how to work well with their prescriber. They are encouraged to ask questions about their medications and to be aware of the possible side effects of their medication. They are coached to find easy ways to organize how they take their medication.

Senior Outreach

Senior Outreach is provided by a specially trained clinician who provides assessment, consultation and outreach to seniors in nursing homes and in the community.

Service Location

Community Support Services are provided at:

Mental Health Services
445 3rd Ave SW
PO Box 100
Albany, OR 97321

Phone: (541) 967-3866
FAX: (541) 928-3020
View map





Main Office   view map
445 3rd Ave SW
Albany, OR 97321

Office Hours
Monday — Friday:
8:30 a.m. — 5 p.m.

8:30 a.m. — 7 p.m.

Telephone: 541-967-3866
Toll free: 1-800-304-7468
FAX: 541-928-3020
TTY/TTD: 1-800-735-2900

Willamette Health Center

Location   view map
2730 Pacific Blvd SE
Albany, OR 97321

Office Hours
Monday — Friday:
8:30 a.m. — noon
1 p.m. — 5 p.m.

Telephone: 541-967-3866
FAX: 541-812-8807
TTY/TTD: 1-800-735-2900


Location   view map
1600 S Main St
Lebanon, OR 97355

Office Hours
Monday — Friday:
8:30 a.m. — noon
1 p.m. — 5 p.m.

Telephone: 541-451-5932
or 1-888-451-2631
FAX: 541-258-5704

Sweet Home

Location   view map
799 Long St
Sweet Home, OR 97386

Office Hours
Monday — Thursday:
8:30 a.m. — noon
1 p.m. — 5 p.m.

Open on some Fridays, call ahead to confirm.

Telephone: 541-367-3888
or 1-800-920-7571
FAX: 541-367-2407
or 541-924-6914

see Crisis Services information

Other Resources

Oregon Department of Human Services
Oregon Mental Health
National Alliance for the Mentally Ill
Oregon Advocacy Center
Internet Mental Health
New Solutions Referral Form
Mid-Valley Behavioral Care Network
All MH Links

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