Mental Health

Crisis Services

Telephone Triage and Initial Intake Assessment

A resident of Linn County wishing to speak with a Crisis worker and/or to engage in services at Linn County Mental Health can call 541-967-3866 and receive a telephone triage, or come into our Albany office (445 Third Ave SW), to speak with a crisis worker, or for an initial crisis screening assessment. Hours are Monday-Friday 8:30 a.m. until 5:00 p.m.

Telephone Triage

During a telephone triage the receptionist answering your call will ask you for some initial information, such as: your name, date of birth, social security number, address, phone number, insurance information and a brief statement of why you are seeking services.

Based on your situation and/or insurance coverage, you will either be connected with a crisis worker if one is available, or a crisis worker will call you back within 24 hours if you are not in immediate crisis.

Office Visit

If you decide to come into our Albany office to meet with a crisis worker face-to-face for an initial crisis screening assessment you will need to arrive before 3:30 p.m. The receptionist greeting you will ask for some initial information, such as: your name, date of birth, social security number, address, phone number, insurance information and a brief statement of why you are seeking services. You will also be asked to complete our initial paperwork prior to meeting with the crisis worker.

This paperwork consists of:

  • Consent to treat
  • Information sheet
  • Medical questionnaire
  • Release of information to your primary care physician and insurance company (if applicable)
  • Fee Agreement based on a sliding fee scale

You will also be provided with two brochures:

  • Your Rights Responsibilities and Complaint Process
  • Notice of Privacy Practices

 

 
 

Location

Albany

Main Office   view map
445 3rd Ave SW
Albany, OR 97321

Office Hours
Monday — Friday:
8:30 a.m. — 5 p.m.

Tuesday:
8:30 a.m. — 7 p.m.

Telephone: 541-967-3866
Toll free: 1-800-304-7468
FAX: 541-928-3020
TTY/TTD: 1-800-735-2900


Willamette Health Center

Location   view map
2730 Pacific Blvd SE
Albany, OR 97321

Office Hours
Monday — Friday:
8:30 a.m. — noon
1 p.m. — 5 p.m.

Telephone: 541-967-3866
FAX: 541-812-8807
TTY/TTD: 1-800-735-2900


Lebanon

Location   view map
1600 S Main St
Lebanon, OR 97355

Office Hours
Monday — Friday:
8:30 a.m. — noon
1 p.m. — 5 p.m.

Telephone: 541-451-5932
or 1-888-451-2631
FAX: 541-258-5704


Sweet Home

Location   view map
799 Long St
Sweet Home, OR 97386

Office Hours
Monday — Thursday:
8:30 a.m. — noon
1 p.m. — 5 p.m.

Open on some Fridays, call ahead to confirm.

Telephone: 541-367-3888
or 1-800-920-7571
FAX: 541-367-2407
or 541-924-6914


see Crisis Services information

Other Resources

Oregon Department of Human Services
Oregon Mental Health
National Alliance for the Mentally Ill
Oregon Advocacy Center
Internet Mental Health
New Solutions Referral Form
Mid-Valley Behavioral Care Network
All MH Links


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